"We", "Our", "Us" etc refer to Perspicacity Ltd, registered in the Companies Register of the Isle of Man under the number 013205V. You can write to us at 11 Hope St, Douglas, IM11AQ, Isle of Man, United Kingdom, or you can email us at firstname.lastname@example.org.
The Service referred to in these terms of service refers to your applicable WombatDashboard subscription as detailed in the subscribable plans We offer.
Any time series data that you load in the Service is owned entirely by you. We don't use this data except when you request to download it. If you choose to set up alerts (for example, send an email if a critical value is attained), your data stream is analysed in real-time, but the results of this analysis are only used to determine if an alert should be raised, and are not conserved beyond the creation of the alert.
Your payment method information is encrypted and stored by a specialist payment gateway/processor company (Braintree Payments). We do not store or have access to your card number or CVV code.
Don't share your access credentials, and don't misuse Our Service. For example, don't interfere with Our Service or access it using a method other than the interface and instructions we provide.
Don't publish messages from your MQTT client more than once per second, and don't publish payloads of more than 1024 bytes per message. If you need to publish temporarily at faster rates or with larger payloads, store and process the data in memory and then publish it afterwards, or contact us about setting up a managed private instance.
Do not rely on Our Service for mission-critical applications. Internet connectivity is inherently unreliable and our Service is explicitly not suitable for transient control systems, SCADA, security, or applications where redundancy is required. We will not be responsible for liabilities such as lost profits, revenues, data, and other losses arising directly or indirectly through use of our services.
Payment and pricing
You'll find details of our current plans (and their pricing) on our homepage. If you don't understand a charge or wish to dispute it, contact Us first and We'll resolve it. Our principal objective is happy customers!
We invoice once a month. Invoices are due upon receipt, and we will automatically charge your nominated payment method (i.e. card) when the invoice is raised. We may, at our discretion, invoice the accrued balance at shorter frequencies so as to avoid having a large outstanding balance. We may, at our discretion, combine charges from a prior invoice with a current invoice if the prior invoice value is too low to charge separately.
Some parts of the Service are metered: for example, data transfer and database storage. You can set up a billing limit to ensure you do not consume metered services beyond your specified financial limit.
If your nominated payment method fails, We will notify you by email, and try again after two days to give you time to update or modify your payment method. If your payment method fails again a second time, we will send you another email inviting you to contact us and rectify the situation. If we do not receive a reply after 5 days, We will assume you do not wish to maintain your account and We will delete your account and data.
Service Level Agreement
We gaurantee 99% availability of the service, measured in periods of 1 calendar month. Subsequent downtime will be refunded pro rata upon your request.
Refund and marketing opt-out
Dissatisfied? Contact us and we'll refund your current month's subscription fee and delete your account.
You can delete your account. All your time series data and your personal information will be irretrievably deleted.
You can choose to subscribe or unsubscribe to receive marketing email from Us. We hate low-effort spam email too, so we only send editorial and keep the frequency below once a month. Lame jokes may occasionaly slip through the proofreading process.